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How to Order & Our Policies
Ordering & Privacy

If there is any issue in processing your order, we will contact you using the billing information on your order.

  • We do not share your order information with any third parties.

  • Credit card details are encrypted and processed on a secure server for your protection.

  • All payments will be cleared before merchandise is shipped.

Return Policy

All stock items with no additional applications may be returned within 30 days from delivery date. All returns must be preapproved by Seller. No unauthorized returns will be accepted. A minimum 10% restocking charge plus freight charges may apply on returns, please check with Seller. Customer assumes responsibility of shipping the product back to the original shipping point. No partial boxes or cartons will be accepted for return. Returned products will only be accepted in the original condition and packaged in the manufacturers carton or packaging container. This policy refers to all products that Seller distributes and is not limited to products listed in this catalog. Please contact us regarding the return policy on shelving and furniture prior to purchase.

Return Products to:
FileSource, Inc. 2366-K North Glassell Street Orange, CA 92865

Minimum Order — Due to specific manufacturers polices, some minimum order requirements may exist on some items in this catalog. Please check with the Seller which products may apply.

Freight Charges — All orders shipped will be invoiced FOB Factory unless otherwise stated. Freight charges will be pre-paid and added to the invoice.

Freight Claims — Damaged or missing boxes/products must be noted at the time of delivery on the delivery receipt and signed by the driver. Customer is to notify the Seller immediately.

Limits of Liability — Seller is not responsible for loss or damaged products due to an accident, mechanical failure, or act of God that may occur during shipment. If there is a shortage of cartons, or damaged cartons, it must be noted at the time of delivery. The notation must be in writing on the delivery receipt which should be signed by the driver. Customer assumes all liability after the product has been received as being undamaged, or in new condition.

Proof Policy — For customer protection, when a custom manufactured or custom printed product is ordered, Seller is to provide a Proof to the customer to ensure proper specifications, printing, and manufacturing design that meets with the specifications of the customer. When customer approves a Proof customer assumes all responsibility with any errors not noted on the proof copy, including but not limited to: typographical, deletions or additions, graphics and specifications. Seller will hold the order from manufacturing process until the Proof is signed off by the customer as being correct.

Manufacturing Variances — Custom manufactured items or stock items with custom printing are subject to a percentage of under or over runs based on the manufacturers policies. Paper and ink colors may change slightly due to manufacturing or manufacturers variances.

Trademarks which appear in this catalog are used to describe or clarify brand names of materials used in the manufacturing of particular items; or products supplied to us for resale. Kwik-File and Thin-Line are registered trademarks of Mayline Group Co., Col-R-Tab is a registered trademark of Xertrex International, Inc., Kimdura is a registered trademark of Brown Bridge, Inc., Barkley is a registered trademark of Barkley/Division of Murray Envelope. Mylar and Tyvek are registered trademarks of E.l. Dupont de Nemours, Inc., Permclip and Foamclip are registered trademarks of Permclip Products Inc., Tuffabs is a registered trademark of Century Index., DuraTab is a registered trademark of Time Index, a Division of Franklin Covey. ColorBar, Smead and Smead Software Solutions are registered trademarks of Smead Manufacturing Company, ProCart is a registered trademark of Akro-Mils, a Myers Industry Co., Kik-Step is a registered trademark of Cramer.

Other trademarks or tradenames are used for identification for compatible products offered for sale by the Seller. Seller claims no rights of ownership to these trademarks. The trademarks and tradenames identify the manufacturers who own them as the source and origin of those products and the goodwill that is associated with them.

Copyright © FileSource, Inc.